Refund policy

At Mayra Fashion, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return policy, you may request a return within [7 days] of delivery.

Eligibility for Returns

To be eligible for a return:

  • The return request must be raised within the specified return period.

  • The product must be unused and unworn.

  • The product should be in its original condition.

  • Original tags, packaging, and accessories should be intact.

  • The product must not show signs of washing, alteration, damage, stains, perfume, or wear.

Certain products may be non-returnable due to hygiene or product-specific reasons. Such exclusions, if applicable, will be mentioned on the product page.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

  • Order ID

  • Clear photographs/videos of the product

  • Photographs of the packaging, if required

Our team will review the request and guide you through the next steps.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise communicated by our team.

The time taken for the refund to reflect in your account may depend on your bank, payment gateway, or financial institution.

Non-Returnable Conditions

Returns may not be accepted if the product has been:

  • Used or worn

  • Washed or altered

  • Damaged after delivery

  • Returned without original tags or packaging

  • Returned after the applicable return period

Mayra Fashion reserves the right to reject returns that do not meet the applicable return conditions.

For any return-related assistance, please contact our customer support team with your Order ID.