Frequently asked questions
How can I place an order?
Browse our collections, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment using an available payment method.
How can I check my order status?
Once your order is confirmed and shipped, tracking information may be shared through your registered email address, phone number, WhatsApp, or SMS.
How long does delivery take?
Orders are generally delivered within [3–7 business days] after dispatch. Delivery time may vary depending on your location and courier service.
Can I cancel my order?
Cancellation may be possible before your order is shipped. Once the order has been shipped, cancellation may no longer be available.
Please contact us as soon as possible with your Order ID.
Can I return or exchange my product?
Eligible products may be returned or exchanged within [7 days] of delivery, subject to our Return & Refund Policy and Exchange Policy.
What if I receive a damaged or wrong product?
Please contact us promptly with your Order ID and clear photographs/videos of the product. Our team will review the issue and assist you with the appropriate resolution.
How do I choose the right size?
Please refer to the size chart provided on the relevant product page. If you need help choosing a size, contact our customer support team before placing your order.
Will the product colour look exactly like the pictures?
We make every effort to display product colours accurately. However, slight variations may occur due to photography, lighting, and individual screen settings.